COVID-19 DELIVERY UPDATE
An Post is currently experiencing delays of 3 to 6 working days in the Republic of Ireland.
We are working hard to maintain the same level of excellent customer service as always and we will dispatch your order for quick delivery but
please understand that delivery delays are completly out of our control.
All customers can monitor the progress of their order on the An Post tracking website.
Thank you in advance for your patience during these difficult times.
We offer all of our customers in Ireland & Northern Ireland Free Delivery on all orders over €49
- • Republic of Ireland delivery times: 1 – 2 working days
- • Same day dispatch on all orders placed before 4.30pm from Monday–Friday
- • All our deliveries are handled by An Post - Ireland's leading parcel delivery company
If for any reason you are unhappy with your purchase, don’t worry, we offer our customers Free Returns*.
- • Click on the button below to Book a Return
- • Select “The Shoe Horn” from the drop-down menu and follow their simple instructions.
- • Drop your parcel to your local An Post office, and return it back to us for FREE. *ROI only
- • 30 days return policy - you have lots of time to decide
- • Please Note: We do not offer free returns on sale items. A €4.50 return fee will be deducted from refund amount.
- 1. You will receive an email confirming your order.
- 2. We will prepare and package your shoes for dispatch.
- 3. You will receive an email stating that your order is ready for dispatch.
- 4. Once your order has been dispatched you will receive an email with the tracking details.
- • If you are not available to take the delivery, An Post will call you using the contact details provided.
- • You can then choose an alternative delivery method;
(NOTE: THIS SERVICE IS ONLY AVAILABLE TO PARCELS BEING DELIVERED IN ROI)
- 1. Leave your package with a neighbour, specifically chosen by you.
- 2. Delivery your package to the nearest An Post office.
- 3. Delivery to a nearby PostPoint Retail Outlet.
- 1. It’s easy! Just visit the An Post
- 2. Select The Shoe Horn from the drop-down menu.
- 3. Follow the step by step guide.
- 4. Bring your package to your local An Post office.
- 5. *All returns within ROI are free!
- • No problem! Just give us a call or email us the information. *Be sure to have your order number.
- •If we have the size you want, we will put them on hold for you.
- • Then simply return the shoes for Free via An Post. *Free within ROI
- • As soon as receive the shoes we will send you your new pair.
- • No problem! The simplest way to do this is to return the shoes via An Post.
- • You can then place your new order with us online.
- • As soon as we receive the original order we will refund your card.
- • Yes you can return your shoes to our store no problem.
- • Refunds will be issued via original payment method.
For full details about deliveries click here