Delivery of your new shoes is done with great care.

Upon completion of your purchase, we will organise for your product to be dispatched as soon as possible. All our deliveries are handled by An Post Irelands leading parcel delivery company. Orders placed on weekdays before 1pm will be dispatched the same day. All goods will be inspected by us before they are dispatched from our shop. Delivery will be made to the delivery address specfied during the order process.

Please note:

During times of promotion such as Black Friday Sales, etc this delivery time may be extended to up to 2-3 working days, due to matters out of our control.

* All delivery times are standard working days. Working days are Monday to Friday, excluding weekends and bank holidays. We will endeavour to deliver the products to you in the time specified. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only.

• If you are not available at the address specified by you when the courier delivers your product, your product will be dropped off at the nearest 'An Post' collection depot for pick up. The courier will leave a note in your post box notifying you of the missed delivery and where they can be picked up.
• Delivery charges are non-refundable unless they are because of manufacturing faults. For more information on Returns, please see our returns policy below.
• We can cancel any order up until it is dispatched .To cancel the order you must contact us by phone 01 8490847 or email us at [email protected]

Returns Policy

We Understand That Sometimes A Product Just Doesn't Fit

The Shoe Horn allows you to return your order within 30 days for a full refund. Items being returned from the Republic of Ireland can be returned for free via An Post. For items being returned from everywhere else we advise that you insure the parcel being returned so it will be traceable as we take no responsibility for goods that are lost in the transit.

Item can also be returned free of charge to our store in Skerries

To be eligible for a full refund the items must be unworn, undamaged and unmarked, and in their original undamaged shoe box or packaging with receipt enclosed.

When trying on shoes, ensure you try them on a carpeted surface to avoid scratching the soles and, for lighter coloured styles, please use a stocking or sock when trying on your shoes. If a product is defective in any way, please contact us immediately by email at [email protected] and give description of fault. We will then advise what to do.

Please note unless the description states otherwise our shoes are not waterproof.

All returns to be sent to:

The Shoe Horn
22 Strand Street
Skerries
Co Dublin
Ireland

Refunds

Once returns have been received into our shop, we will process them same day. Refunds for returns that are unworn, undamaged and unmarked, and in their original undamaged shoe box or packaging are processed within the next business day.

Once you receive an email notification of your refund your money will appear in your account in approximately 1-7 days due to inter-bank processing times.

On rare occasions we may decline to offer a refund if your return is after the Return Policy expires, if the products are marked, damaged, show signs of wear or do not have their original and undamaged packaging.

For returns from orders that included a delivery charge, only the cost of the items returned will be refunded. In the case that the return is because of an item fault then the following applies:

• The item will be assessed by our Customer Service Centre and we may also consult with the supplier or manufacturer to determine if the item is faulty.
• If the item is found to be faulty, then you will receive a full refund for that item including the delivery charges unless the delivery charge has previously been refunded for that order.

Please feel free to contact us at [email protected] if you have any questions regarding the return of your new shoes or accessories.

Price and delivery cost

We shall use our reasonable endeavors to ensure that prices as quoted on our site are correct. Information displayed on this site relating to pricing is subject to change by us without notice. Where the price for a product is less than our stated price, we will charge the lower amount on dispatch. However, we have no obligation to sell the Product to you at the incorrect lower price if the error is obvious and noticeable and could have reasonably been recognized by you as incorrect.

If the correct product price is higher than the price on the site we will either contact you before dispatching the product, or reject your order and notify you of such rejection.

Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs.