On orders over €59
CLICK & COLLECT
Order Online - Pickup Instore
Refunds and Returns
Thank you for visiting us The Shoe Horn. You may use the website only in accordance with these General Terms and Conditions and, in any event, for lawful and proper purposes which include complying with all applicable laws, regulations and codes of practice in Ireland, the EU and any other jurisdiction from which you are accessing the site.
Please note that further Terms and Conditions will be in force for events, promotions and other activity on the website from time to time and you should also familiarise yourself with these Terms and Conditions.
Please also note that in addition to these Terms and Conditions, your statutory rights are unaffected.
Please read these Terms and Conditions carefully before placing your order and if you have any queries please contact our Customer Service team at firstname.lastname@example.org. By using the website you are agreeing to be bound by these Terms and Conditions and any additional Terms and Conditions that may be in force applicable to certain promotions, events or otherwise from time to time.
These Terms and Conditions will change from time to time so please regularly check this page to note any changes that may be made. Changes to Terms and Conditions will only apply to orders placed after the changes have been made.
In using the site you agree that you:
If you are provided with a User ID, password or other information as part of our procedures it is your responsibility to treat such information as confidential and not disclose it to any third party. THS reserves the right to disable any User ID or password either chosen by you or allocated by TSH in the event that TSH believes you may have failed to comply with the Terms and Conditions.
You are responsible for your method of access to this website. You are also responsible to ensure that all persons accessing this website through your internet connection are aware and in compliance with the Terms and Conditions.
TSH will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.
TERMS UNDER WHICH THIS WEBSITE IS PROVIDED
Access to this site is provided on a temporary basis and we reserve the right at any time to
We will not be liable if the website is unavailable for any period of time.
The Shoe Horn Ltd
22 Strand Street
CONDITIONS OF MAKING AN ONLINE PURCHASE
You may purchase certain goods online at shoehorn.ie. Please see our delivery and returns information for details of delivery charges and restrictions. The delivery times given are estimated and from time to time may be affected by events outside our control, for example inclement weather or postal strikes, for which we will not be responsible.
We offer Free Standard Delivery on all orders over €59 within the Republic of Ireland and Northern Ireland. We reserve the right to withdraw the offer at any time and standard restrictions apply.
By placing an order online you make an offer to purchase in accordance with these Terms and Conditions. We will acknowledge receipt of your order both online and via an email order confirmation but this does not constitute our acceptance of your offer to purchase. Your offer has been accepted only when we have confirmed that the order has been dispatched and payment has been made. You will be responsible for all applicable taxes, duties or other charges that may be applied by TSH or otherwise to your order.
TSH reserves the right to refuse any order for any reason. Orders may be delayed or cancelled where TSH is not given completely accurate information and/or is unable to contact the person who placed the order or cardholder responsible for payment of same.
Once you’ve placed an order on the website, we will send you an email to acknowledge your order. This acknowledgement does not imply an acceptance of the order. For orders paid via credit or debit cards and through a PayPal account, your account will be charged when the order is placed.
We allow you to return your order within 30 days for a full refund.This policy relates to products purchased online only (please refer to our Shop Returns Policy below for full terms and conditions relating to goods purchased in our shop).Items being returned from the Republic of Ireland can be returned for free via An Post. For items being returned from Northern Ireland we advise that you insure the parcel being returned so it will be traceable as we take no responsibility for goods that are lost in the transit.To be eligible for a full refund the items must be unworn, undamaged and unmarked, and in their original undamaged shoe box or packaging with receipt enclosed.
We do not refund any initial postage costs, if applicable.
We do not offer free returns on sale items. A €4.95 return fee will be deducted from refund amount.
We are happy to offer a refund for goods returned to us within 14 days of purchase in our shop.After this 14 day period, we offer an exchange or credit note for goods returned within 30 days.Goods must be returned in their original unworn, unmarked condition and in their original box with receipt enclosed.
Please note: we do not offer refunds on sale items bought in-store. We are happy to offer an exchange or credit note for goods returned to us within 7 days of purchase in our shop. Goods must be returned in their orginal unworn, unmarked condition and in their original box.
Once returns have been received into our shop, we will process them same day. Refunds for returns that are unworn, undamaged and unmarked, and in their original undamaged shoe box or packaging are processed within the next business day.
Once you receive an email notification of your refund your money will appear in your account in approximately 1-7 days due to inter-bank processing times.
On rare occasions we may decline to offer a refund if your return is after the Return Policy expires, if the products are marked, damaged, show signs of wear or do not have their original and undamaged packaging.
For returns from orders that included a delivery charge, only the cost of the items returned will be refunded. In the case that the return is because of an item fault then the following applies:
The item will be assessed by our Customer Service Centre and we may also consult with the supplier or manufacturer to determine if the item is faulty.
If the item is found to be faulty, then you will receive a full refund for that item including the delivery charges unless the delivery charge has previously been refunded for that order.
PRESENTATION, PRICING AND AVAILABILITY OF GOODS
We always aim to ensure that all details, sizes, colours, descriptions and prices appearing on this website are accurate, but from time to time errors may occur. While we try to accurately represent the colour of an item in our photographic representation of the item may be affected by the settings of the computer on which it is viewed or for other technical reasons.
Where we have made an error in a promotion or the price of an item on our site, we reserve the right to withdraw the promotion or item from sale at the incorrect price and present it at the correct price. If you have placed an order at the incorrect price, we will inform you of the error and if possible, give you the opportunity to confirm your order at the correct price before cancelling the order.
Prices and promotions are subject to change without notice.
All items sold are subject to availability and while every effort is made to fulfil your order, products turn over very quickly in our warehouse and on rare occasions the item you require may not be available although you have received a confirmation of your order. We will advise you by email if we have to cancel your order for this reason, and you will be refunded straight away.
All prices are inclusive of VAT. Delivery costs are charged in addition to the product price and included in the total cost in accordance with our charges as detailed in our Delivery and Returns information. Any additional charges are clearly displayed where applicable and included in the total cost when you check out.
If you are paying by credit or debit card, we will carry out a standard pre-authorisation check on your card upon receiving your order to ensure there are sufficient funds to settle the transaction. Goods will not be despatched until the pre-authorisation check is complete and authorisation has been provided by the card issuer. The Shoe Horn is not responsible for any failure of the card issuer to provide authorisation and will not ship your order until authorisation has been received by The Shoe Horn. By placing an order you confirm you are the authorised card holder.
If you order goods from the website for delivery in another jurisdiction other than the Republic of Ireland, or order goods using a non Euro denominated credit or debit card, the actual price you will be charged will be subject to the exchange rate applied by your credit or debit card company.
The Shoe Horn aims to provide you with a safe, reliable shopping experience. We therefore support Verified by Visa and MasterCard SecureCode, which have the same principles as Chip & Pin, and which help to protect your card against unauthorized use. If your bank or card issuer has adopted this programme, you may receive a Verified by Visa or MasterCard SecureCode verification page when you are shopping on the website. If you are not presented with the page but wish to register for the programme to improve the security associated with your card, please contact your bank directly, or search for Verified by Visa or MasterCard SecureCode on the Internet for more information. If you are prompted with a Verified by Visa or MasterCard SecureCode screen, and you choose not to register, your card issuer may not allow your order to be processed on that card. If this occurs, you will be asked to provide a different payment method to complete your purchase.
If you have paid via your PayPal account, your account will be charged at the time of the order, once you confirm your order on the website. If we are unable to ship your items to you for some reason, we will refund the value of the items that were not sent. This refund will be made to the payment method that you used for the order.
During the checkout process, we may use the information you provided to detect and prevent fraudulent activity. In so doing, we may disclose your address and postcode, as well as other information about your order, to third parties to perform that validation. Any disclosure of your information is done securely and you will never receive any marketing solicitation as a result of the information provided.
From time-to-time we may offer certain online promotions which may apply to certain items purchased on the website. The conditions relating to the discounts offered through those promotions will be specified at the time of issue.
We retain the right to withdraw any offer, promotion or discount without notice.
Discounts cannot be used in conjunction with any other offer or promotion.
We sometime run online promotions that are not available in our retail stores, and we run other promotions in-store that are not available online. Unless stated explicitly, in-store promotions are not valid on the website, and vice versa.
We offer two types of gift voucher – the Instore Gift Card which can be redeemed only in our stores, and the e-voucher (Gift Certificate) which can be redeemed on line only.
Gift Cards can be purchased in store and online for The Shoe Horn.
€ denomination gift cards may only be used in The Shoe Horn stores in the Republic of Ireland.
A gift card can be used for the purchase of merchandise only. A gift card cannot be returned or exchanged for cash. Purchases made with the card will be deducted until the balance reaches zero. No change will be given so the remaining balance will stay on the card and can be spent on future purchases. If the purchase price exceeds the amount available to spend on the card, the remaining balance can be settled via another accepted payment method. No more than five gift cards can be used in one transaction.
Gift Cards are valid for a limited time only. The card will expire if it has not been used for 5 consecutive years and any remaining balance will be deleted. Once deleted a card will not be replaced. Please note that checking a balance in store constitutes use of the card and it is not necessary to make a purchase.
The cost of anything you buy with the card and return to store in accordance with the The Shoe Horn Returns Policy will be refunded to the gift card. This does not affect your statutory rights.
The holder of the card is responsible for its security and lost or stolen cards will not be replaced.
If you are purchasing the gift card online, please pay particular attention to the email delivery address you enter as we cannot be responsible if the address is incorrect and the card is used to someone other than your intended recipient.
E vouchers can be used for online and instore purchases. Evouchers are available in Euro only.
An e voucher cannot be exchanged for cash. They are valid for 5 years from date of purchase. An e voucher will despatched by email as soon as payment has been cleared. TSH are not responsible for any delays in sending the voucher. From time to time an e voucher may be caught in spam filters or other security arrangements. Once we have despatched the voucher it is the responsibility of the recipient to ensure it can be received.
TERMS GOVERNING WEB CONTENT AND ITS USE
Linking to this website
You may link to this website according to the following guidelines. We reserve the right to withdraw linking permission without notice if we believe these guidelines are not followed.
The link must be done in a way that is fair and legal and neither damages nor takes advantage of our reputation The link must not suggest any form of association, approval or endorsement on our part where none exists
You must not establish a link from any website that is not owned by you.
The website must not be framed on any other site.
The link must be made to the home page only.
Links to other websites
Copyright, Trade Mark and other Intellectual Property Rights
Except as otherwise expressly noted, all images, illustrations, designs (including product designs), graphics, icons, photographs, text, audio clips, video clips and other materials that appear as part of the website as well as the selection, arrangement and organisation of the foregoing and the website as a whole (collectively "Content") are subject to copyright, trade mark, service mark, trade dress and/or other intellectual property rights or licences and rights of publicity and privacy, all worldwide rights, titles and interest in and to which are owned by, licensed or which may otherwise be used by TSH or our suppliers. All software used on this website is the property of TSH, its suppliers or third party suppliers as applicable and is protected by Irish and international copyright and other intellectual property laws.
Subject to these Terms and Conditions, TSH grants a non-exclusive, non-transferable, limited right to access and use this website and the materials displayed thereon. However, no right, title or interest in any such materials will be granted or transferred to you as a result of any permitted use of such materials.
Guidelines for use
You may print off a copy, and may download extracts, of any page(s) from the website for your personal reference and you may draw the attention of others within your organisation to material posted on the website You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way from the website, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text
Our status (and that of any identified contributors) as authors, owners or licensees of material on the website must always be acknowledged
You must not use any part of the content on the website for commercial purposes without obtaining a licence to do so from us or our licensors
If you print off, copy or download any part of the website in breach of these terms and conditions, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of materials you may have made
TSH reserves the right to claim damages, financial or otherwise, for any breach of these guidelines.
Submission and uploading material to our website
You warrant that any Submissions comply with those standards, and you indemnify us for any breach of that warranty. As such TSH will own exclusively all such rights, titles and interests and shall have the right to use, reproduce, create derivative works based upon, disclose, publish, distribute, display and publicly perform, any Submissions and not be limited in any way in its use, commercial or otherwise of any Submissions. Further, TSH shall be under no obligation to maintain any Submissions in confidence, pay to users any compensation or royalties for any Submissions or provide attribution to any users for any Submissions.
TSH shall have no obligation to keep confidential, use, return or review any Submissions. TSH will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other use of the website.
SOCIAL MEDIA HOUSE RULES
The The Shoe Horn Social Communities have been created with you in mind. We want to show you what we’re doing and communicate with you on things that interest you and at the same time provide a channel where you can engage and interact with other’s who have similar interests to you.
That being the case we want everyone to feel comfortable visiting our social pages (Facebook, Twitter and Instagram) to discuss apparel and fashion. This means we monitor and review comments and remove anything that we deem to be inappropriate, offensive or contain external links that we feel might cause offense to other users. If you post something that is relevant then it will be left. Comments left by others do not represent the opinions of The Shoe Horn.
A list of things that we consider to be in breach of our house rules includes:
Disclaimer of Liability The website, its content, any material displayed on this website, any information available on or through this website and the software is provided "as is" and "as available" and without any guarantees, conditions or warranties of any kind, either express or implied, as to its accuracy to the fullest extent permitted pursuant to applicable laws.
Unless expressly stated to the contrary, to the fullest extent permitted by law, TSH and its suppliers, content providers and advertisers will not be liable in contract, tort, (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or grossly negligent misrepresentations) or otherwise out of or in connection with the Terms and Conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings) or
Any loss of goodwill or reputation or
Any special or indirect losses suffered or incurred arising out of or in connection to this website or the linked sites and any materials posted thereon
Any failure of a product ordered from the website to meet your expectations regarding fitness for purpose or for loss, injury or damage caused by a produce ordered online
TSH does not represent or warrant that your use of the website, or the operation or function of the website or any services offered in connection with the website will be uninterrupted or error free; that defects on the website will be corrected; or that the website or its server or any links are free of viruses or other harmful elements. TSH makes no representations or warranty that the website, materials, software or any product offered or purchased through the website is applicable or appropriate for use or access in locations outside the Republic of Ireland.
Although this website is available worldwide, not all products or services discussed or referenced are available to all persons in all geographic locations due to restrictions placed on product distribution by our suppliers or otherwise. TSH reserves the right to limit at its sole discretion supply of these products and services as it so desires and any offer of any product or service on the website shall be void where prohibited
Nothing in these Terms and Conditions shall limit TSH’s liability for death or personal injury arising from gross negligence, nor for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor for any other liability which cannot be excluded or limited by law.
TSH will not be responsible for a failure to sell goods which you wish to buy or failure to comply with our obligations to you or any costs or liabilities which you incur as a result of circumstances beyond our reasonable control.
You agree to indemnify, defend and hold harmless TSH’s directors, officers, employees, consultants, agents and affiliates, from any and all third-party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this website or your breach of these Terms and Conditions.
TSH shall have the right in our absolute discretion at any time and without notice to amend, remove or vary the service and/or any page of this website.
If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms and Conditions will not be affected. All other terms will remain in full force and effect. So far as possible where any term or part of a term can be severed or removed to render the remaining part valid, the term shall be interpreted accordingly. Alternatively, you agree that the term shall be rectified and interpreted in such a way that closely resembles the original meaning and intent of the term as is permitted by law.
Any contract arising from the acceptance by TSH of an order is legally binding on both parties and cannot be assigned to another party with TSH express agreement. TSH may transfer or assign its rights under any contract or appoint third parties to assist it in performing its obligations at any time provided it does not affect it obligations to the purchaser.
If you breach these Terms and Conditions and we take no action, TSH will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Governing Law and Jurisdiction
These Terms and Conditions are to be construed in accordance with the laws of the Republic of Ireland and, in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Irish courts.
The above Terms and Conditions, the Returns Policy and any emails regarding the services TSH provides constitute the entire agreement of the parties (TSH and the customer) and supersede any and all preceding and contemporaneous agreements between you and TSH. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by a Director of TSH.